The clinic and smart-queue platform
Every patient knows when to come in. And your waiting room finally breathes.
Patients follow their turn live; reception sees each wait, based on average visit length.
- The patient's place, live on their phone
- One screen for the whole clinic day
- 15-minute guided setup
- Fully Arabic and English, right-to-left done right
- AES-256-GCM encryption for visit notes and national ID numbers
- An audit trail for every clinical change
- Works on the patient's phone, nothing to install
A clinic morning
The same morning, two ways
Same waiting room, same patients. The difference: each one knows when to come.
Expected wait
Calculated, not guessed
Saff adds up the visits ahead of each patient, and shows reception the expected wait.
- Ahead in the queue2 patients
- The doctor's average visit length11 min
Saff learns the average from the doctor's past visits; until there are enough, it uses the length the clinic sets.
On their phone, the patient follows how many people are ahead of them, updated live.
The product
One heartbeat, four screens
Every change to the queue reaches all four screens without a reload.
- Check in with a tap or a QR code
- Walk-ins added to the queue on the spot
- Invoices and payments from the same screen
- The next patient in one tap
- Visit notes and digital prescriptions
- The whole patient file in front of you
- Their place in the queue, live on the phone
- An alert when they're next
- Cancel or reschedule without a call
- Initials only, for privacy
- Calls each turn out loud on screens that support it
- Runs on any screen with a browser
WhatsApp and SMS
Your channels, your keys
Email works from day one. Connect your own messaging account whenever you like.
Connect your WhatsApp Business or SMS account with your own keys. Reminders and turn alerts go out in your clinic's name, charged by your provider. WhatsApp starts once Meta approves your templates.
- Meta
- 360dialogBeta
SMS
- twilio
- SMS MisrBeta
Your keys are stored encrypted and never shown again after saving.
Channel setup
- Choose your provider
- Enter your keys
- We check the connection
- WhatsApp templates approved by MetaWhatsApp only
- Send a test to your phone
Privacy and security
Privacy is part of the design
What follows is what the system does today, not a promise for later.
Audit trail, field names only
Opening a patient file and every clinical change is recorded: who did what and when, by field name, never the value.
Each clinic in its own space
Every query from your clinic's screens is limited to your clinic before it reaches the database.
Initials on the public screen
The waiting-room screen shows initials only, and says only the initials when it calls a turn.
Provider keys encrypted
WhatsApp and SMS keys are stored encrypted and never shown again after saving.
Audit receipt
- Who
- Receptionist
- What
- Edited the phone number
- When
- 10:32
The value is not kept in the log
For the Middle East and Africa
Arabic first, with English, on every screen and in every message.
- Each clinic keeps its own country, time zone and currency
- Text messages through your own provider: Twilio across the region, SMS Misr inside Egypt
- Promotional messages pause on public holidays and in each patient's quiet hours
- Digital prescriptions with a QR code a pharmacist can check
Getting started
Talk to us about your clinic
Saff is set up with each clinic directly, not sold from a price list.
- We set Saff up with you and switch on the parts your clinic uses.
- The fee is agreed with you directly, before you start.
- Arabic and English, on the phones and screens your clinic already has.
Questions
Questions clinics ask
Do patients need to download an app?
No. Patients open their page from a link or a QR code on their phone, and follow their turn in the browser.
Does it really work in Arabic?
Yes, Arabic is a first-class language with full right-to-left layout across every screen, message, and report. English is the alternate, switched with one toggle.
Which notification channels are supported?
Email works out of the box. Connect your SMS provider, and WhatsApp once your message templates are approved. Signed-in patients can turn on browser alerts and opt out of marketing per channel.
What about walk-ins?
Your receptionist adds them with a name and a phone number, and they take their place in the queue right away.
Does the waiting-room screen need special hardware?
No. It runs on any TV or screen with a modern browser, and shows initials only.
How long does setup take?
Once your application is approved, the guided setup gets your clinic ready in about 15 minutes. A person on the Saff team reviews every application first.
Is patient data kept private?
Sensitive fields are encrypted at rest, every query is limited to your clinic, and opening a patient file is recorded in the audit trail. The waiting-room screen shows initials only.
Make tomorrow a calm day
We show you Saff running a full clinic day, and answer your clinic's questions.